| Employer | The Polygon Group |  |
| Location | Adelaide | |
| Position | Customer Service Representative | |
| Apply | Seek |
About the company
The Polygon Group is a South Australian based company with a national footprint. With over 35 years’ experience as one of Australia’s largest rental providers for products across categories such as music, technology, photography, sport and more, we enable customers to follow their passions with high quality equipment and low monthly rental payments.
The Polygon Group is the umbrella brand that operates four direct to consumer brands, and a fifth brand that works with a retail network of over 400 + stores across Australia in both bricks and mortar and e-commerce transactions. With over 50 employees based in the Adelaide Office and a satellite Sales and Support Team spread across the rest of Australia, we are on the search to find the next Customer Service Team member.
About the Role
Based at our Head Office in Torrensville, we’re looking for a passionate and client-focused Customer Service Representative to join our close-knit team. Reporting to the Customer Service Manager, with strategic guidance from the Operations Manager, you’ll work closely with teams across Customer Service, Credit Assessment, Credit Collection, Procurement, and Operations to deliver outstanding support.
Key Responsibilities
- Customer Support: Handle inquiries, requests, and issues via phone and email.
- Problem Solving: Investigate and resolve customer concerns with timely, accurate solutions.
- Record Keeping: Maintain accurate customer interactions in the CRM system.
- Product Knowledge: Understand our rental programs and products to provide expert guidance.
- Account Assistance: Support customers with password resets, address updates, and payment inquiries.
- Feedback & Improvement: Gather insights to enhance our services and customer experience.
- Issue Escalation: Identify and escalate complex cases as needed.
- Team Collaboration: Work cross-functionally to ensure smooth resolutions and excellent service
About you
We’re looking for a customer-focused individual who thrives in a fast-paced, team-oriented environment. The ideal candidate will have:
- Positive attitude and team player – Enjoys working in a motivated, collaborative environment and uplifting colleagues.
- Customer-focused mindset – Passionate about delivering positive experiences and solutions, always striving to understand and meet customer needs.
- Resilient and adaptable – Approaches challenges with a solution-focused mindset, remaining composed under pressure.
- Growth-oriented and proactive – Always looking for ways to improve, learn, and contribute more effectively.
- Sense of humour and supportive nature – Thrives in a fun, energetic team, creating a positive environment for others.
- Self-motivated and independent – Takes initiative, stays accountable, and balances autonomy with teamwork.
- Strong attention to detail – Ensures accuracy and consistency in customer interactions, processes, and record-keeping.
- Excellent written and verbal communication – Communicates clearly, professionally, and warmly across all channels.
- Tech-savvy and adaptable – Embraces new tools, processes, and technologies with a willingness to learn.
If you’re a proactive, customer-focused individual who thrives in a dynamic team environment, we’d love to hear from you! Apply now and take the next step in your career with the Polygon Group.
