Sound & Music are an independent import and distribution company specialising in recording equipment, content creation software and hardware, and hi-end audiophile devices.

We are seeking a proactive and engaged person to fill an internal sales / support role.

The role is full time and will be based in our office in Moorabbin Victoria.

Excellent communication skills a must.

Actual role tasks:

• Receive inbound customer sales inquiries over phone and email
• Provide quotations, product / service information, and pricing details in response to inbound enquiries
• Promoting the features and benefits of our supplier’s products and provide advice on the best fit for dealer’s customers
• Receive, manage, or escalate customer complaints related to the sale of the company’s products / services
• Provide administrative support for the sales team
• Identify sales leads and escalate them to external sales staff
• Maintain client databases and relationships
• Provide technical advice and troubleshooting to both dealers and end customers
• Management of warranty claims and returns
• Provide after sales support for all brands within the company portfolio and manage authorised return requests, troubleshooting and assessment of faulty inventory
• Manage spare parts inventory, salvage of parts from written off equipment and ordering parts as necessary from suppliers
• Management of dealer rewards program, approving submissions and providing support and encouragement to participants.
• Maintain Australia wide repair partner supplier databases and source new suppliers as necessary
• Liaise with Forwarding Companies and book shipment of orders
• Provide regular updates to Sales Staff of incoming shipping movements

Please send qualifications and resume to david@sound-music.com