About us

At Yamaha, we inspire passion through the joy of music and sound. Being Australia’s leading importer and distributor of musical instruments is just the beginning. We also shape the music performed in concert halls and recording studios, enrich homes with theatre-quality sound and cultivate creativity through music education.

Our people are at the heart of our success. We believe in music’s power to bring people together. If you’re excited by the idea of sharing our passion for music, then we might be the right company for you!

About the role

We are looking for an experienced electronic technician to provide fault-finding and diagnostic support to technicians in our network of authorised service centres. Working within the customer support team and assisting our Technical Support Specialist, this role is responsible for providing technical advice along with general customer service support duties. The successful candidate will also respond to enquires, order parts and perform general administration duties. They will ensure the highest customer satisfaction possible through the timely ordering of spare parts and responding to customer and service centre enquiries.

Key duties and responsibilities of the role

• Answer inbound customer and Yamaha service network enquires via our CRM, including repair case management and updates
• Support Yamaha staff in resolving customer issues and liaising directly with end users where appropriate
• Process inbound and outbound spare parts orders using our SAP Hana S/4 platform and process payments (full training will be provided)
• Provide hands-on repair for complex faults for audio-visual, professional audio and electronic musical instrument products
• Provide support to our service centres, including but not limited to registering new providers, login account advice, warranty and dealer returns claims processing
• Maintain our service portals, including user registrations and responding to enquires
• Travel and attend Yamaha technical training seminars and keep current with new technology, specifically in relation to Yamaha products
• Provide appropriate in-field training, conduct technical training seminars and develop training material for service centres
• Manage product changeovers and service returns
• Identify and produce quality reporting on recurring technical issues
• Process service-related shipping documents and support freight forwarding company requests

Your skills and experience

• At least five years technical experience in repair and maintenance of high-end audio-visual, professional audio and electronic music instruments
• Excellent understanding of electronics, circuit diagrams and complex audio systems
• Professional verbal and written communication skills, with the ability communicate technical information clearly and concisely
• A team player with a flexible, mature outlook who can build rapport, show initiative and who has excellent problem-solving skills
• Intermediate proficiency in the Microsoft Suite, in particular Excel and Word
• Formal qualification in Electronics is required  (Electronics certificate)
• Previous experience of SAP and a CRM is desirable
• Experience in spare parts handling or warehousing would be an advantage

We are most interested in finding the best candidate for the job. While the above lists the preferred skillset, we understand that some candidates might not meet every single requirement and we still encourage you to apply. We’re eager to meet experienced electronic technicians who may already be in the service industry and would like a change from bench repair work or a candidate from another industry that has a passion for our products and is interested in taking on customer service as a large part of their role.

At Yamaha Music Australia, we are proud of cultivating a culture of safety and respect for all employees, one that includes and represents the diversity of communities that we operate in.

Great things about working here

• Great South Melbourne location close to Melbourne CBD, South Melbourne Market and accessible via tram
• Employee Assistance Program
• Generous staff discounts on products
• Birthday Leave
• Flexibility policy
• Paid Parental Leave

How to apply

This role is open to start in January 2025, and we encourage early applications. It is a full-time position based at our head office in Melbourne. We have a hybrid work model in place, working Mondays and Fridays from home, and Tuesdays, Wednesdays and Thursdays from the office.

To be considered for this position, tell us why your motivation, skills and experience make you the right fit. To apply, please submit a cover letter and résumé via the Seek portal.  Applications close Sunday 8 December, 2024, however we will be shortlisting prior and encourage early applications. Previous applicants need not apply.

Yamaha Music Australia is an equal opportunity employer. We strongly encourage applications from all sectors of the community including Aboriginal and Torres Strait Islander people, people of culturally diverse backgrounds, people with disabilities, people from the LGBTQI+ community and working parents.

https://au.yamaha.com