About us

At Yamaha, we inspire passion in everyone through the joy of music and sound. Being Australia’s leading importer and distributor of musical instruments is just the beginning. We also shape the music performed in concert halls and recording studios, enrich homes with theatre-quality sound and cultivate creativity through music education.

Our people are at the heart of our success. We believe in music’s power to bring people together. If you’re excited by the idea of sharing our passion for music, then we might be the right company for you!

About the role

We are looking for an experienced Service Support Administrator, who knows their way around electronic terminology and can confidently communicate with technical staff. Reporting to the Customer Service Manager, this role is responsible for providing best practice customer service and spare parts delivery solutions. The successful candidate will have a broad understanding of Yamaha products and proven experience of spare parts order processing and/or inventory management.

Key duties and responsibilities of the role

• Answer inbound customer and Yamaha service network enquires via our CRM, including repair case management and updates
• Process inbound and outbound spare parts orders using our SAP Hana S/4 platform and process payments (full training will be provided)
• Provide support to our service centres, including but not limited to registering new providers, login account advice, warranty and dealer returns claims processing
• Maintain our service portals, including user registrations and responding to enquires
• Manage product changeovers and service returns
• Identify and inform the customer service manager of repair trends or parts supply anomalies
• Process shipping documents and support freight forwarding company requests

Your skills and experience

• At least 2 years customer service / order entry experience
• A team player with a flexible, mature outlook who can build rapport, show initiative and who has excellent problem-solving skills
• Intermediate proficiency in the Microsoft Suite, in particular Excel and Word
• SAP and CRM experience
• Broad understanding of Yamaha products and proven experience of spare parts order processing and inventory management
• Familiarity with basic electronic terms and an ability to confidently communicate with technical staff
• Strong attention to detail and accurate data entry skills

We are most interested in finding the best candidate for the job. While the above lists the preferred skillset, we understand that some candidates might not meet every single requirement and we still encourage you to apply. We’re eager to meet tech-savvy people who have a passion for our products.

At Yamaha Music Australia, we are proud of cultivating a culture of safety and respect for all employees, one that includes and represents the diversity of communities that we operate in.

Great things about working here

• Great South Melbourne location close to Melbourne CBD, South Melbourne Market and accessible via tram
• Employee Assistance Program
• Generous staff discounts on products
• Birthday Leave
• Flexibility policy
• Paid Parental Leave

How to apply

This role is open to start in November, and we encourage early applications. It is a full-time position working remotely from our head office in Melbourne. We have a hybrid work model in place, working Mondays and Fridays from home, and Tuesdays, Wednesdays and Thursdays from the office.

To be considered for this position, tell us why your motivation, skills and experience make you the right fit. To apply, please submit a cover letter and résumé via the Seek portal.  Applications close Sunday 13 October, 2024, however we will be shortlisting prior and encourage early applications.

Yamaha Music Australia is an equal opportunity employer. We strongly encourage applications from all sectors of the community including Aboriginal and Torres Strait Islander people, people of culturally diverse backgrounds, people with disabilities, people from the LGBTQI+ community and working parents.

https://au.yamaha.com