NAMM has announced the music product retailers to be honored in its Top 100 Dealer Awards. Now in its tenth year, the annual awards honor retailers who demonstrate exceptional commitment to their stores, neighbourhoods, and customers and share in a vision of creating a more musical world through their local communities. This year we’re pleased to announce the Australian dealers who made the Top 100. Congratulations to AMA Members, Bernies Music Land, Ringwood VIC, Better Music, Phillip ACT and Big Music, Crows Nest, NSW, and Logans Pianos and Artist Guitars of NSW
Maton was featured in media recently in a comprehensive piece about past and present to celebrate 75 years since Bill May started Maton – congratulations to Mrs May and the Kitchen family on such a monumental achievement – this news piece says it all. (we have to forgive Channel 9 for getting Neville’s name wrong!)
The association’s AGM was held yesterday, November 24, 2020 and in addition to the usual procedural necessities, a new executive committee elected by the membership. In a difficult year for the association and the industry it is good to acknowledge past service and new contributions. Stepping down this year were past-president, Craig Johnston, Jarred Finnigan, Matt Walsham and Dave Clark. A unanimous vote of thanks was passed by the executive committee following the AGM in appreciation of their service. Coming onto the committee are Andrew Muller, from Soundbay, Michelle Brown from Fine Music, Jeff Higgins from Encore Music Distributors and returning after a break, Dom Disisto of Holden Hill Music.
Michael Shade, GM at Yamaha was re-elected president for a second year, and Anthony Ursino, Macro Music and Graham Hoskins, Concept Music were re-elected Vice president and Treasurer respectively.
Also returning to the committee were Warrick Baker, Kawai, Andrew Collyer, Hal Leonard, Tony Burn from the Resource Corporation and Fender’s MD, Mark Amory.
The committee also discussed a couple of vacancies available, and has extended invitations to Phil Muffet of Jands and Michael Jago of Link Audio to fill these vacancies. These appointments will be made at the next meeting in January.
Gillian Erskine, Forte Music, Mat Taylor, Yamaha and Stefan Krcmarov, Piano Warehouse were appointed as ex-officios to work on our subcommittee for Traditional Instruments and Education. The other working committees will be appointed also in January.
IN MEMORY OF
A WONDERFUL FRIEND and COLLEAGUE
“ In Life , what we believe defines us …. What we experience shapes us ..”
It is with sadness we would like to inform you of the passing of Noel Harriman on November 17, 2020 at the age of 89. Noel would have turned 90 on 25th December, and always said that’s why his name was Noel because he was born on Christmas Day.
Noel was well known in the industry for his jovial nature and was famous for his often questionable jokes .Noel was certainly one of the more charismatic characters in the industry and will be fondly remembered by everyone that had the pleasure of knowing him and dealing with him.
Noel, “Uncle Noel” as he was affectionately known to all his customers , retired from the industry in December 2007 , after working for Rose Music / Yamaha for 11 years , and the final 24 years of his career at Musical Merchandisers.
In retirement Noel settled into a lovely life on the Central Coast of NSW where he was always surrounded by his adoring family, and friends.
Noel is survived by his beautiful wife Chris and 6 loving and wonderful children. On behalf of the Australian Music Association and Noel’s many friends and colleagues in the industry we extend our condolences.
We have been advised of a recent eBay scam that targets music store websites. This one or similar has been going around for a little while according to our enquiries.
This is how these scams are foistered on stores.
eBay seller Person/Business advertises a product for sale on eBay that they don’t actually have. The Customer buys the product from the eBay seller and pays them the money
The eBay Seller goes to your website and enters in the Buyer’s name and delivery address. The eBay Seller the uses a stolen credit card and fake email address in the transaction details.
The actual card holder disputes the transaction – you get a chargeback. The Ebay Seller has received the Buyers money and the Buyer is not aware of the scam.
In consulting with other members we’ve been advised that all retailers should cross reference the Full Name, Address and Email of the customer and if anything looks fishy, make some further enquiries. Some credit card processors do this automatically but it is well worth enquiring about 3D security layering with your processor to ensure a better piece of mind. Also, as eBay uses Paypal frequently all Credit Card transactions through paypal (as opposed to Paypal to Paypal) should be checked carefully by the retailer.
Another scam has also been reported.
Basically the customer uses their own credit card to purchase an item, they then receive the item and notify their bank that someone has fraudulently used their credit card (which in fact belongs to them) the bank charge back the money immediately no questions asked (as per all banks’ policies).
The retailer eventually has the money charged back and has lost the stock. The bank then closes the case with no recourse for the retailer.
Again ID of the buyer is critical. Checking your customers Email, Name and Address Match up and having Proof of Delivery info accurate and easily accessible plus increasing your fraud protection with your credit card processor is important (even if it comes at a cost)
“We resolved this by being able to prove it was his credit card and that it was him who signed for it”
Victoria’s music retailers will celebrate some good news with the retail reopening date for metropolitan Melbourne, officially announced by the Victorian Premier from Wednesday 28 October 2020.
Staff are now permitted back into any Melbourne metropolitan stores to begin Covid safe and Christmas preparations.
There are no new restrictions imposed on retailers at this time. Victorian retailers need to keep stores, staff and customers safe and have a COVIDSafe Plan in place before re-opening. If you need help creating a COVIDSafe Plan, please call Business Victoria on 13 22 15.
The Australian Retailers Association has provided some facts sheets to assist with reopening:
The AMA is Supporting efforts to persuade the Minister & the CMO that group tuition in singing and brass & woodwind can proceed with COVID safe processes. The AMA, has written to the Minister for Education on behalf of our members and the broader music education community to express our deep concern regarding the sudden and blanket prohibition of brass and woodwind instruments and singing in schools as outlined in the Schools Operation Guide communicated on 4 October 2020. A music education consultative group including the AMA seeks the opportunity to work with Health and Education Officials to implement COVID safe practices which protect our community in a return to holistic music making in our schools.
Albert Music (through its philanthropic arm The Tony Foundation) has recently published a report entitled Music Education: A Sound Investment. It’s a great advocacy document for music in schools, and can be found here: Music Education: A Sound Investment (full report). One of the report’s co-authors, Dr Anita Collins, has also published a book entitled The Music Advantage which is discussed in the article. We encourage members to read these, and increase music education advocacy.
“Coming some 15 years after the AMA sponsored Review of Music Education, it is timely to see a broad and funded effort in campaigning for improved music education in public schools. The AMA will work with The Tony Foundation and contribute any way it can to contribute to this advocacy effort”, said president Michael Shade
After 9 ½ years Damon McMahon who has headed the Casio Electronic Musical Instruments division since 2011 has resigned and is going to Madison AV in the pro audio sector.
“I’m joining the Pro A/V industry in a senior sales role involved with all things digital audio & video related. Whilst I’m looking forward to this fresh challenge, it has truly been a difficult decision”. Damon said.
“The music products industry is, for most members, a way of life. It’s anything but just “a job” or “just a business”. I leave a great business and an iconic brand which, in many ways, leads the categories in which it competes. But much more difficult is leaving wonderful colleagues and customers, many of whom have become life-long friends”.
“I think it fair to say we share a common passion in making music, which makes such a positive difference in people’s lives. This alone makes it pretty difficult for most of us to contemplate “should I do something else?”.
Damon’s departure will provide a senior sales role opportunity open up. Shriro’s General Manager Piers Halleen, advised that the role will be based in Sydney, and will be responsible for managing one of Casio EMI’s leading sales territories. The successful applicant will have a strong background in piano and keyboard categories and demonstrate a clear understanding of the sales process.
The Premier, yesterday (Sunday 13th September) announced an additional financial support package for businesses affected by lockdown restrictions. In summary, this provides the following relief to qualifying retail businesses in Victoria:
Around 75,000 eligible businesses with payrolls up to $10 million will receive grants of $10,000, $15,000 or $20,000 depending on their size.
The Government will now defer payroll tax for businesses with payrolls up to $10 million for the full 2020-21 financial year.
$20 million will be allocated for small businesses to access off-the-shelf digital programs such as Shopify or Squareonline, training and workshops designed to help businesses adapt to online operations.
Click for Vic, a new website and campaign aimed at encouraging Victorians to support local businesses will be boosted with $8.5 million for more marketing and advertising, and expanding the digital platform and its partnerships with third-party e-commerce providers to sell these strengths far and wide.