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COVID 19 Update – Non Essential Retail in WA Metro and South West Regions To Be Required to Close Until 6pm February 5

The Australian Retailers Association has today circularised its members that the Western Australian Government has today (February 1)  announced new measures affecting retailers, following yesterday’s announcement of a five-day lockdown until 6pm Friday 5 February.

Non-essential retail will be required to close as part of the lockdown.  

Retailers are also required to use the government’s QR Code system from 6am tomorrow – the SafeWA contact tracing system. This has been brought forward from its previously announced start date of Friday 12 February.

Retail providers of essential goods are permitted to stay open, and include the following categories:

  • Supermarkets and grocery stores (including bakeries, butchers, fruit and vegetable stores and fishmongers)
  • Take away food outlets
  • Specialist food stores
  • Hardware stores
  • Pharmacies
  • Post offices
  • Newsagents
  • Liquor stores
  • Petrol stations
  • Road houses and truck stops

Shopping centres may open to provide access to essential retail providers. All other retailers are required to close.

Essential retailers are also permitted to open their associated warehouses to conduct business activities. Non-essential retailers may only operate their warehouses to undertake necessary tasks to avoid business failure, such as to perform critical maintenance.

Click-and-collect services can only continue for essential retailers.

Please monitor the Western Australian Government’s website. for formal announcements and detail. As at 5.30pm the website had not been updated with additional detail.

Maton to Celebrate 75th Anniversary

Maton was featured in media recently in a comprehensive piece about past and present to celebrate 75 years since Bill May started Maton – congratulations to Mrs May and the Kitchen family on such a monumental achievement – this news piece says it all. (we have to forgive Channel 9 for getting Neville’s name wrong!)

 

SCAM WATCH!

We have been advised of a recent eBay scam that targets music store websites. This one or similar has been going around for a little while according to our enquiries. 

This is how these scams are foistered on stores. 

eBay seller Person/Business advertises a product for sale on eBay that they don’t actually have. The Customer buys the product from the eBay seller and pays them the money

The eBay Seller goes to your website and enters in the Buyer’s name and delivery address. The eBay Seller the uses a stolen credit card and fake email address in the transaction details.

The actual card holder disputes the transaction – you get a chargeback. The Ebay Seller has received the Buyers money and the Buyer is not aware of the scam.

In consulting with other members we’ve been advised that all retailers should cross reference the Full Name, Address and Email of the customer and if anything looks fishy, make some further enquiries. Some credit card processors do this automatically but it is well worth enquiring about 3D security layering with your processor to ensure a better piece of mind. Also, as eBay uses Paypal frequently all Credit Card transactions through paypal (as opposed to Paypal to Paypal) should be checked carefully by the retailer.

Another scam has also been reported.

Basically the customer uses their own credit card to purchase an item, they then receive the item and notify their bank that someone has fraudulently used their credit card (which in fact belongs to them) the bank charge back the money immediately no questions asked (as per all banks’ policies).

The retailer eventually has the money charged back and has lost the stock. The bank then closes the case with no recourse for the retailer.

Again ID of the buyer is critical. Checking your customers Email, Name and Address Match up and having Proof of Delivery info accurate and easily accessible plus increasing your fraud protection with your credit card processor is important (even if it comes at a cost)

“We resolved this by being able to prove it was his credit card and that it was him who signed for it”

COVID19 Restrictions Lifted in Victoria

Victoria’s music retailers will celebrate some good news with the retail reopening date for metropolitan Melbourne, officially announced by the Victorian Premier from Wednesday 28 October 2020.

Staff are now permitted back into any Melbourne metropolitan stores to begin Covid safe and Christmas preparations.

There are no new restrictions imposed on retailers at this time. Victorian retailers need to keep stores, staff and customers safe and have a COVIDSafe Plan in place before re-opening. If you need help creating a COVIDSafe Plan, please call Business Victoria on 13 22 15.

The Australian Retailers Association has provided some facts sheets to assist with reopening:

Brass & Woodwind, Singing Classes Not Permitted in Schools in Victoria in Term 4

The AMA is Supporting efforts to persuade the Minister & the CMO that group tuition in singing and brass & woodwind can proceed with COVID safe processes. The AMA, has written to the Minister for Education on behalf of our members and the broader music education community to express our deep concern regarding the sudden and blanket prohibition of brass and woodwind instruments and singing in schools as outlined in the Schools Operation Guide communicated on 4 October 2020. A music education consultative group including the AMA seeks the opportunity to work with Health and Education Officials to implement COVID safe practices which protect our community in a return to holistic music making in our schools.

Members can read the AMA’s submission in support of Music in Schools AMA Letter of Support Covid Safe Schools

You can also listen to a teacher explaining their challenges on the ABC’s breakfast with Sammy J

READ MORE.

Damon McMahon Departs Casio

Damon McMahon

After 9 ½ years Damon McMahon who has headed the Casio Electronic Musical Instruments division since 2011 has resigned and is going to Madison AV in the pro audio sector.

“I’m joining the Pro A/V industry in a senior sales role involved with all things digital audio & video related. Whilst I’m looking forward to this fresh challenge, it has truly been a difficult decision”. Damon said.

“The music products industry is, for most members, a way of life. It’s anything but just “a job” or “just a business”. I leave a great business and an iconic brand which, in many ways, leads the categories in which it competes. But much more difficult is leaving wonderful colleagues and customers, many of whom have become life-long friends”.

“I think it fair to say we share a common passion in making music, which makes such a positive difference in people’s lives. This alone makes it pretty difficult for most of us to contemplate “should I do something else?”.

Damon’s departure will provide a senior sales role opportunity open up. Shriro’s General Manager Piers Halleen, advised that the role will be based in Sydney, and will be responsible for managing one of Casio EMI’s leading sales territories. The successful applicant will have a strong background in piano and keyboard categories and demonstrate a clear understanding of the sales process.

If you have the skills and desire, drop Piers a note @ casioemi@shriro.com.au

The Association wishes Damon all the best and extends its thanks and appreciation of his service on the executive committee in recent years.

Victorian Stage 4 COVID Restrictions Extended

In what was disappointing news for music retailers in Melbourne metro, the Premier announcement an extension to the current Stage 4 COVID-19 restrictions on September 6. A full summary is available at the DHHS website CLICK HERE

Music retail will continue to operate in most cases with their click and collect and home delivery services to serve the music making needs of the city. Most are likely to re-open their doors to customers after October 26 under the current restrictions announced.

NAMM Show 2021 Cancelled | Believe in Music Week Announced

As many had feared, it was with much sadness that overnight we received official news of the cancellation of the physical 2021 Winter NAMM Show.  However, in this morning’s video announcement NAMM CEO Joe Lamond asked the global music products industry to still come together in January for their virtual event Believe in Music Week.

“We’ve held off a long as we could but the reality is, there is no path forward at this time to bring our industry family together safely in Southern California at the NAMM Show,” said Joe Lamond.

“It’s hard to imagine isn’t it, it’s the first time not had a physical gathering in almost in 80 years and just like back then in times of trouble, the world has turned to music, the one thing everyone could believe in.”

“Today I would like to introduce Believe in Music Week, our global online gathering to unify and support the people that bring music to the world. This virtual event scheduled for our show dates in January will be fun, interactive and productive, using state of the art technology to connect us all… robust market place, to launch new products, share your brand story, ‘Believe in Music’ will also feature networking with AI facilitated match making for our buyers and our sellers… education for all our sectors of the industry and live music and concerts to raise awareness and financial support for our NAMM family, especially those in the live event and tour industry which has seen their world come to a halt with the global pandemic.”

“While in my opinion nothing can compare to the excitement of our global family reunion at the NAMM Show, this foray into the virtual world has been an exciting project and in some ways could bring new value to all involved .. pretty exciting and likely something we would not have jumped into had we not been forced to. We must all adapt and change I guess and why does that remind me of every NAMM U session from the past decade.”

“While we are not out of the pandemic woods yet and we will likely see more news before it is over, Believe in Music will be a critical step for our industry to help us prepare for the new year and new opportunities.”

“We’ll have much more to share in the coming days but in the meantime let’s ll do our best to take care of each other. Many have thought of the NAMM community as a global family and being there for each other is just what family do right? Especially in times like this. In a world filled with uncertainty there is one thing that we can believe in and that’s music and we believe in the future of music and we believe in the future of our industry and we look forward to seeing you in January.”

Our association with our media, Australian Musician online, looks forward to participating in, supporting and covering Believe in Music Week and bringing you the latest product releases, performances and other news that comes out of this exciting week. Standby for more Believe in Music Week news as it comes to hand.

Richard Snape steps down from Executive Committee

It is with some disappointment that we announce that long-time AMA servant, Richard Snape, after departing Hal Leonard earlier this month has, as a result, stepped down from the executive committee. This paves the way for Hal Leonard’s managing director Andrew Collyer to be the nominated company representative. Richard had served on the executive committee for over a decade being first elected in 2007/2008. He also served as vice-president on three occasions. We wish him well in the future and thank him for his efforts on the industry’s behalf, while at the same time giving a warm welcome to Andy.

Stage 3 Restrictions Reintroduced to Melbourne Metro Area & Mitchell Shire to stem the spread of COVID19 – Most Music Retail to remain open

The association is notifying all members operating in metropolitan Melbourne and Mitchell Shire that Stage 3 restrictions are due to be reinstated from 11.59pm on Wednesday, 8 July.

The state government has announced that to stop the spread of the COVID19 virus, Stage 3 “Stay at Home” restrictions will be reimposed for six weeks, restricting Victorians from leaving their homes except for four reasons:

  • Shopping for food or essentials 
  • Care and caregiving
  • Work and education (if you can’t from home)
  • Daily exercise

Businesses will also return to stage 3 restrictions, including work from home where possible.

Please find Premier’s statement with full details of what Stage 3 restrictions here.

Freight from Victoria will be permitted according to the permit structure being developed for border crossing by the NSW government, and freight and logistics from Melbourne metro will continue to operate as in the previous restrictions period. Freight companies will be obtaining permits to overcome the Victorian border issues – freight times may be extended as a result of this.

Most retail is permitted to open, including music retail, subject to the density quotient, but people can only visit for necessary goods and services. i.e. No browsing policy should apply.

Members should re-assert their previous Stage 3 restrictions planning regarding numbers in store, hand and other sanitation procedures including strict physical distancing in store, instrument and other products handling practices.

A summary of the Stage 3 restrictions can be accessed here 

Premier Daniel Andrews says the state government will soon announce additional fiscal stimulus for businesses and individuals as lockdown measures affect businesses, if federal help is not being accessed. The association will update members and assist as we go forward from here.

From a national perspective restrictions and regulations including border control are different from state to state. Courtesy of the Australian Retailers Association you can view a summary of each state and territories’ current regulations – click here