13th December 2023
Fitbit has been asked to pay penalties of $11 million after it admitted making false, misleading or deceptive representations to 58 consumers about their consumer guarantee rights to a refund or a replacement after they claimed their device was faulty.
The acting ACCC chairwoman, Catriona Lowe, said all goods sold in Australia must be of acceptable quality and fit for purpose and retailers had to provide a repair, replacement or refund if this standard was not met.
“We took this action as a reminder to Fitbit and other businesses that they must honour their customers’ consumer guarantee rights without restrictions and not mislead consumers about these rights,” she said.
